PAYMENT & BOOKING
Lesson payments and bookings are made through my online bookings system, Fons. I’ll give you a link for this when you sign up for lessons!
BULK LESSONS & VOUCHERS
If you buy a bulk lesson deal or a gift voucher, please note that these expire 12 months after the purchase date. These purchases are non-refundable. However, in some cases they are transferrable. If you feel you will no longer use these, please contact me to discuss options of transferral.
36-HOUR ADEQUATE NOTICE POLICY
If you need to cancel or reschedule your lesson, make sure to let me know at least 36 hours in advance so that I have adequate time to offer the appointment time to another student. If adequate notice is given, not to worry, your lesson deposit can be rolled on to your next booking or fully refunded where necessary. If less than 36 hours notice is given, your lesson fee will be forfeit.
Bookings may be officially cancelled via email or text message.
LATENESS & FAILURE TO ATTEND
If you arrive late to your lesson, I will reasonably try to still offer you your allotted time, however if there is a client who has booked the time directly after yours, this will not be possible. If you simply fail to attend with no notice given, the full lesson fee will be forfeit as explained above.
PUBLIC HOLIDAY LESSONS ARE NOT AUTOMATICALLY CANCELLED
Prior notice will be given when the studio is closed due to a holiday or special event. Otherwise, please assume that lessons are scheduled as usual.
If the circumstance arises that I'm too ill to conduct lessons, your deposit will be carried over to the next available time that suits both of us.